Reporting a problem
Include the app version and build, device model, operating-system version, the screen you were using, and the result you expected. Do not send confidential escalation content unless it is necessary and safe to share.
Help when the binder needs help
Support
For Escalation Binder support, email support@escalationbinder.com.
Where is my data?
Escalation Binder stores your work on-device by default. A signed build can optionally sync binder data through your private iCloud account.
How does team sharing work?
The owner explicitly shares one escalation packet with specified iCloud users and chooses view or edit access. Shared changes are published and refreshed deliberately; this is not real-time field-level co-editing.
Do evidence files sync?
No. Managed evidence originals and redacted copies remain local to the device. Shared and exported packets include the evidence metadata and documented paths, not those file bytes.
How do I delete an escalation?
Delete it from the escalation list and confirm the action. Owners also stop the related CloudKit share; participants leave it. App-managed evidence copies are removed, while source files you selected from elsewhere are left untouched.
How do I preserve a copy?
Use Export to preview or save a portable JSON packet, or create a readable Markdown report before deleting or handing off an escalation.